DXC Technology Customer Solutions Representative in Boise, Idaho
DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology .
As a Customer Support Agent in Boise, Idaho, you will support the Everest Funeral Concierge account and you will be:
Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources.
Monitor the service event through completion for compliance.
Manage the service requests of customers through different access channels.
Reviews customer feedback related to customer entitlement & case management.
Provide basic analysis of cases.
Education and Experience Required:
High school education or equivalent.
To adequately perform the duties of the job individuals must possess a minimum of 6 months to 1 year general experience, or equivalent college level education.
Knowledge and Skills:
Superior communication skills both written and verbal
Experience in customer facing role either remote or face to face
Understands internal processes and tools
Problem solving skills
Accuracy in data entry
Excellent fluency in language to be supported.
Experience in a phone based remote role
Familiarity with computer technology
Time management skills
Oversee compliance with operating procedures and standards
Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
You must be able to handle sensitive calls related to death, funerals, and cremations. DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities