Oracle Social Impact Customer Success, Senior Manager in Boise, Idaho

Provides direction and specialist knowledge in applying the technology/application to client business. Facilitation of customer product/application understanding through presentations demonstrations and benchmarks; provision of support throughout the sales cycle.

As part of the Oracle sales team you will direct and manage pre-sales resources throughout the sales cycle. Provides technical/functional leadership to the sales team in the development and implementation of customer applications and customer products. Participates in account planning and strategy development. May publishes technical information of specific applications and/or technical articles. Works with management to define new products. Serves as the company liaison on specific technical projects with customers.

Manages and controls activities in multi-functional areas of sections. Ensures appropriate operational planning is effectively executed to meet Corporate business needs. Knowledge of software industry relating to all aspects of ebusiness solutions. Demonstrated leadership skills. Strong presentation skills. Ability to travel as needed. BA/BS degree or equivalent.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

The Senior Manager of Social Impact Customer Success leads a team of account managers and technical specialists to drive the effective use of NetSuite among Social Impact grantees Nonprofits and Social Enterprises that have received a NetSuite software donation. As a member of the Social Impact leadership team, they a customer success focus throughout the team.

Key customer success goals include creating effective interventions, increasing grantee consumption of interventions, maximizing customer retention & satisfaction and minimizing churn.

The ideal candidate for this role is a highly motivated, interested in a global role, and willing to provide shared leadership as part of a close-knit team. They will have a passion for helping mission driven organizations achieve their business vision with NetSuite technology, constantly striving to identify and implement ways of improving customer satisfaction and loyalty.

Business Management

  • Continuously engage NetSuite grantee base with interventions hands-on advice and services. Conduct webinars, group and individual meetings with grantees to better understand our audience

  • Apply a comprehensive understanding of NetSuite s products and platform to support the effective use of NetSuite among nonprofit and social enterprise grantees.

  • Drive a solution roadmap for Social Impact grantees globally by working directly with the Social Impact grantee community to develop & document reusable solutions to common business processes.

  • Understand grantees current usage of NetSuite and communicate gaps and other information to appropriate teams (i.e. Product Management, Account Management and Professional Services).

  • Identify and assess renewal risks within the customer base.

  • Collaborate with Social Impact communication manager to drive more customer stories and references

Personnel Management

  • Manage Social Impact SC team to ensure a high level of technical, industry and solution acumen.

  • Actively recruit and hire highly qualified technical and customer success focused team members.

  • Motivate team members and encourage individual career development

  • Facilitate the success of the team and individuals through coaching and counseling

Requirements

Prefer 15 years of professional experience in the non profit sector in a leadership role with a minimum of 10 in management role. Demonstrated experience in technical implementation (CRM, ERP, Consulting experiences) with nonprofit. Understanding of NetSuite and Accounting is a plus.

Job: *Pre Sales

Organization: *Oracle

Title: Social Impact Customer Success, Senior Manager

Location: United States

Requisition ID: 18000KAM