Idaho Power Company Meter Specialist I or II in McCall, Idaho
If you are a current Idaho Power employee, please apply through the** Employee Portal at https://www.myworkday.com/idahopowercompany/d/task/12709$9.htmld .
05/31/2018 at 11:59 pm Mountain Time
# of Positions:
Job End Date:
Minimum Age Requirement:
Responsible for field collections on overdue accounts. Respond to planned and unplanned maintenance items including AMI non-communicating meters. Connect and disconnect single-phase meters. Interacts with customers, company employees, and authorities to resolve issues, taking into account the needs of the company and customers in alignment with Idaho Power and PUC rules and regulations.
With minimum supervision, reads and records energy usage and demand into a handheld device.
Live or relocate to/within established boundaries of assigned work location
Level I: Basic math and business concepts. Basic computer knowledge.
Level II: Meter types, collection arrangement procedures, basic cash functions (receipt writing) meter base configuration and check-out procedures, basic electricity (single and three phase.) ITRON MVRS, high/low parameters, state and local electrical inspection requirements.
Ability to communicate effectively with customers both orally and in writing.
Level II: Basic computer knowledge.
Work management, customer service and conflict resolution
Use Mobile Workforce applications, remove and install self-contained meters, use safety and personal protective equipment properly, apply credit and collection policies, deal effectively with customers in emotionally charged situations, discuss power usage with residential customers, operate company radio, solve basic mathematics problems, use common hand tools, work independently and as part of a team, maintain and operate a company vehicle in accordance with company policy, and stand call.
Level II: Prefer:
Experience with the following tasks: connect/disconnect in adverse weather conditions, assist in training new meter specialists, apply Idaho and Oregon credit and collection policies, communicate with Dispatch operations
- High school diploma or GED.
Level I: Two years’ work experience which includes physical labor and interaction in a team or customer service oriented environment. Demonstrated ability to work independently outdoors in all conditions.
Utility experience collecting on delinquent accounts and reading meters, or experience and/or education related to basic electricity, or experience interacting with a diverse customer base.
Level II: Successful competition of the Meter Specialist Training Program including 2 years’ experience as a Meter Specialist I
Utility experience collecting on delinquent accounts and reading meters. Experience interacting with a diverse customer base.
Licenses & Certifications:
Valid driver's license with an acceptable driving record based on driving requirements for the position.
Valid first aid/CPR card or ability to obtain one within 90 days.
The Meter Specialist I position consists of the removal and installation of meters. Job requires the ability to bend, stoop, kneel, balance and reach. Must have the ability to walk varied distances each day at a rapid pace on uneven terrain that may involve wet, rocky, muddy, snow-packed, or icy conditions while carrying hand held equipment and meters weighing 5 pounds. Must be able to work in mountainous areas in extreme weather conditions. Must be able to snowshoe up to one mile. Must be able to lift and carry up to 20 lbs. and on occasion lift items weighing up to 50 lbs., with one or both hands. Must be able to get in and out of a vehicle up to multiple times per day. Must be able to operate 4-wheel drive vehicle, various all-terrain vehicles and tow trailers as required. Must be able to frequently grasp items and use fine motor skills to operate a keypad, computer keyboard, etc. Must be able climb various ladders. Applicant must be able to perform the essential functions of the job without posing a direct threat of harm to self, others, or property.
This position also requires lifting and carrying a step ladder (20 lbs.) and other necessary tools to work site at distances up to ½ mile. A G5 handheld computer (5 lbs.) is carried up to 15 miles and up to 35 stops per day. Unloading the truck may involve lifting the tailgate, reaching into the bed and pulling equipment out, and moving cones. Installation requires push/pull force of up to 25-30 lbs. to seat the meter base. Heavy objects may occasionally need to be moved when blocking access gates. It will be necessary to interact and negotiate with customers to collect past due accounts and obtain access to blocked meters. The above is a summary of the primary essential physical functions of the position. This job may require the performance of additional tasks assigned by company leaders or management. Questions regarding job requirements or accommodation requests should be directed to Human Resources.
Additional safety related training may be required.
Occasional overnight travel is required; successful candidate must wear fire resistant clothing, safety glasses, hard hat, approved safety footwear, and successfully complete an Idaho Power Company motor vehicle driving assessment.
Building Customer Loyalty, Building Strategic Work Relationships, Communication, Contributing to Team Success, Decision Making, Managing Work (includes Time Management), Quality Orientation, Safety Awareness, Stress Tolerance
Need Assistance Completing Your Application?
Please contact our Recruiting Office if you have questions, require assistance or accommodation while applying for employment with Idaho Power Company: Phone : 208-388-2965 or Email : email@example.com
Idaho Power is an Equal Opportunity Employer
We're proud to be an equal opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), age, sexual orientation, gender identity, genetic information, veteran status, physical or mental disability, marital status, and any other status protected by applicable federal and state laws.
Please note: Idaho Power will not provide sponsorship for obtaining an employment visa, such as an H-1B visa.
Return to Career Opportunities at https://idahopowercompany.wd1.myworkdayjobs.com/External
Return to Careers Home at https://www.idahopower.com/about-us/careers/
Current Idaho Power employees, please apply through the Employee Portal at https://www.myworkday.com/idahopowercompany/d/task/12709$9.htmld .
Throughout Idaho Power's history, our skilled and dedicated employees have remained the foundation of our company. They fulfill our commitments to customers, shareowners and each other today and every day.
Idaho Power provides competitive pay and benefits and supports our employees through our values of safety, integrity and respect and a healthy work-life balance. Together, we build a secure and healthy future.
Your Rights as an Applicant at https://www.idahopower.com/Careers/WhatWeOffer/applicantRights.cfm
Careers FAQs at https://www.idahopower.com/careers/FAQs/default.cfm
Idaho Power Company
P.O. Box 70
Boise, ID 83707